HOW DO I MAKE A PAYMENT ON MY ACCOUNT?
AT TIME OF SERVICE:
All clients are required to pay co-payments, payment for self-pay sessions, and other services as outlined above that are not billable to insurance are due at the time of service unless payment arrangements have been approved in advance with a member of our billing department. We may also request clients pay their deductible and coinsurance at the time of service to assist with keeping their account current.
ONLINE, WHEN YOU RECEIVE A STATEMENT:
The Therapy Tree typically sends out account balance statements once or twice per month. Statements are generated through BillFlash which is linked to our electronic billing program. You will need the account ID number and form number on your statement payment coupon in order to make a payment on this website. The following link will take you directly to the BillFlash website payment page:
A statement is generated whenever there is an open patient balance. There are times when a statement may not be sent, such as if claims billed have not yet been processed by the insurance company and patient cost share has not yet been identified: then there will not yet be a patient balance and therefore, a statement would not be sent. Additionally, if we feel the insurance company has made an error in processing, we will make every effort to resolve these claim questions with the company before passing any responsibility on to the client. This may also delay clients receiving a statement for services. If you have not received a statement, or have questions about your statement, please contact our billing specialists at phone: 224-269-0177, or 847-265-7300, or email to info@thetherapytree.org.
AUTHORIZED CREDIT CARD PAYMENTS:
We accept VISA, MasterCard, Discover, Care Credit, check, and cash, and most HSA/HRA cards. A valid credit card number will be kept on file during your treatment at The Therapy Tree, LLC. Credit card information is maintained securely, separate from medical records. All accounts that have not received payment towards a balance within 90 days will have the credit card on file charged for the balance amount, unless there is a previously approved payment plan in place. We realize that temporary financial problems may arise and we encourage you to contact us promptly for assistance in management of your account.
BY PHONE:
Clients can call the front office to make a credit or debit payment by phone. If we are unable to take your call in-person because we are on the phone with insurance companies or helping another client, please do leave a message and a return number. We will call you back to help you!
CARE CREDIT:
Care Credit is a healthcare credit card designed for your health, and wellness needs. It’s a way to pay for out-of-pocket healthcare costs to the provider, and yet allows you to make convenient and affordable monthly payments.
PAYMENT PLAN:
The Therapy Tree will make every effort to help client’s keep their account(s) current. At times when needed due to unforeseen circumstances, we are happy to work out a payment plan with client’s for unpaid balance(s) so you can continue your scheduled services.
If you have not received a statement, have questions about your statement, or wish to make a payment please, contact our billing specialists at: 244-269-0177, or 847-265-7300, or email to info@thetherapytree.org.
